FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Viralkart FAQ page! Below, we’ve answered some of the most commonly asked questions about shopping with us. If you have any other questions or need assistance, feel free to reach out to our customer support team!

1. What products do you sell?

We offer a wide variety of products across multiple categories, including:

  • Electronics
  • Home decor
  • Fashion & accessories
  • Beauty and skincare
  • Gadgets and trending products

Our goal is to provide you with the best and most unique items at affordable prices!

2. How do I place an order?

Placing an order with us is easy:

  1. Browse our store and select the products you want to purchase.
  2. Click “Add to Cart” and proceed to checkout when you’re ready.
  3. Enter your shipping details and payment information.
  4. Confirm your order and receive an order confirmation email.

Your order will be processed, and you will receive an email with tracking information once it ships!

3. Can I modify or cancel my order after it's been placed?

Once your order is confirmed, it is sent to processing immediately. However, if you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate any changes, but we can’t guarantee modifications if the order is already in the shipping process.

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Shopify Payments

Simply choose your preferred payment option during checkout.

5. How long does it take to process and ship my order?

Orders are typically processed within 1-3 business days. Shipping times vary based on your location and the shipping method selected during checkout:

  • Standard shipping: 5-7 business days
  • Expedited shipping: 2-3 business days
  • Express shipping: Next-day delivery (for certain locations)

Once your order ships, you will receive tracking information to follow your package’s journey!

6. Do you ship internationally?

Yes, we do offer international shipping! We currently ship to [insert countries/regions you ship to]. Additional customs duties and taxes may apply to international orders, which are the responsibility of the customer.

7. How do I track my order?

Once your order is shipped, we’ll send you an email with tracking information. You can use the tracking number provided to monitor the status of your delivery.

If you haven't received your tracking information or have any issues with tracking, please contact us.

8. What should I do if I receive a damaged or defective item?

We’re sorry to hear if your item arrives damaged or defective! Please reach out to us within [insert number of days] days of receiving the item with the following information:

  • Order number
  • Photos of the damaged or defective item
  • A brief description of the issue

We will review your case and offer a solution, whether it’s a replacement, refund, or return.

9. Can I return or exchange an item?

We offer returns and exchanges for items that are [insert return policy details, such as within 30 days, unused and in original condition, etc.]. To begin a return or exchange, please contact us at [insert contact details] and we’ll guide you through the process.

Note: Some items may be ineligible for return (e.g., personalized or final sale items), so be sure to check our full return policy for specifics.

10. How do I contact customer service?

If you have any questions or need assistance, our customer service team is here to help! 

  • Email
  • Phone

We aim to respond to all inquiries within [insert number of hours/days].

11. How do I stay updated on new products and promotions?

Sign up for our newsletter at the bottom of our website to receive the latest updates on new arrivals, sales, and exclusive offers. You can also follow us on [insert social media platforms] for the latest news!